Terms and Conditions

Admission

• TopUp Learning London (Tti) reserves the right to refuse admission or dismiss any student, without refund, for misconduct, non-attendance, or repeated lateness.
• We also reserve the right to withhold tuition, accommodation, or other services if payment is not received on time—whether by the student or their agent.

Cancellation Policy

• Deposits, registration fees, and courier fees are non-refundable and non-transferable.
• A minimum of £500 is non-refundable at any stage of cancellation.
• Homestay cancellations (before arrival): Require two weeks’ notice during office hours. If not, two weeks’ accommodation plus the finding fee will be charged.
• Student residence or house (before arrival): Require four weeks’ notice during office hours. Otherwise, four weeks’ accommodation plus the finding fee will be charged.
• Homestay (after arrival): Two weeks’ payment plus the finding fee will be charged.
• Residence (after arrival): Four weeks’ payment plus the finding fee will be charged
• Accommodation finding fees are non-refundable.
• Course Changes:
  • Changes made 14 or more days prior to the course start date are permitted. If a change results in a course of lesser duration and/or intensity (with the same start date), and full fees have been paid, a refund of the difference will be processed within 90 days of the request.
  • Changes made within 14 days of the course start dateare permitted. However, no partial refunds will be issued for changes to a course of lesser duration and/or intensity.
    
  • Changes made on or after the course start date are permitted. No partial refunds will be issued for course changes to a course of lesser duration and/or intensity.
  • Upgrades to longer or more intensive courses or course extensions are permitted once additional fees are paid. No change fee applies.
  • Once a course has started, it can only be exchanged for one-to-one lessons with the purchase of an additional 4 hours of 1:1 tuition.
• Postponements:
  • Postponements made 28 or more days prior to the course start date are permitted without penalty.
  • Postponements made within 28 days of the course start date are permitted with a charge equivalent to one week of tuition fees. To retain the original booking duration, students may purchase an additional week of tuition; otherwise, one week of the originally booked course will be forfeited. No additional change fee applies.
  • Postponements on or after the course start date are not permitted.
• Cancellations:
  
  • Cancellations made 28 or more days before the course start date: Full refund minus a £500 non-refundable fee and the registration fee. If total course fees are £500 or less, no refund will be issued.
  • Cancellations made 14–28 days before the course start date: 75% refund minus a £500 non-refundable fee and the registration fee. If total course fees are £500 or less, no refund will be issued.
  • Cancellations made 7–13 days before the course start date: 50% refund minus a £500 non-refundable fee and the registration fee. If total course fees are £500 or less, no refund will be issued.
  • Cancellations made fewer than 7 days before the course start date: No refund will be issued.

Complaints Procedure:

We aim to provide a service that meets the expectations of all students. If we fail to do so, we want to hear from you so we can resolve the issue and prevent it from recurring.

If you are dissatisfied:

1. 1. Speak to us immediately so we can try to resolve the issue informally.
   2. If unresolved, raise the complaint with the Principal, orally or in writing. A record will be kept, and the Principal will respond within 5 working days.
   3. If the issue persists, write to the Directors of TopUp Learning London (Tti), marking the letter ‘private and confidential’.
   4. The Directors will respond in writing within 5 working days, summarising the investigation and proposed resolution.

Data Protection

To provide education and safeguard student welfare, we collect and process personal and sensitive data in accordance with the Data Protection Act 1998 and GDPR.

For full details, see our Privacy Policy: https://www.ttischool.com/privacy-policy/

Exam Preparation Courses

Exam preparation courses will run as advertised if a minimum of four students are enrolled.

Free Wireless Internet Access

TopUp Learning and its accommodation providers offer free Wi-Fi but do not guarantee connectivity or provide technical support. You are responsible for using appropriate malware and virus protection.

Insurance

We recommend all students take out comprehensive health and travel insurance. The school cannot accept responsibility for loss or damage to personal property.

Lesson Recordings

• All online lessons are recorded for Safeguarding and Quality Assurance.
• These recordings are kept for 15 days and after that are deleted.
• The IT, Academic, and Management teams have access to these recordings.

Payment

• Please send the total fees for your course.
• Payment methods:
  • International payment system (Flywire): www.flywire.com
  • International Bank Transfer (you are responsible for all bank charges)
  • Debit/Credit card
• Balance of course fees must be paid by the date agreed during registration (normally four weeks before the course start date).

Public Holidays

There is no reduction in course fees for public holidays included in your course dates.

TopUp Learning London (Tti) reserves the right to cancel or change a course if necessary. An alternative will be offered in such cases.

Promotional Photography

• Classes cannot be filmed or recorded in any way without the written permission of the Principal or school Directors.
• TopUp may use film or still photographs of students for promotional purposes.
• You (or your parents if you are under 18 years of age) must inform the school before your course starts if you will not allow us to use such images. Parents of under 18s will recieve a Parental Consent form which must be completed and returned to us.

Student holidays

You can take holiday during your course at TopUp Learning London (Tti) without losing any of the weeks of study that you have paid for! To take a holiday please follow the procedure carefully:

• Holiday must be from a Monday to a Friday (full week)
• You must send a request to info.london@topuplearning.com two weeks in advance.
• The amount of holiday you can take depends on the length of your course. If you would like to take extra holiday, please come and discuss this in the office. If you have a student visa, taking more than the recommended amount of holiday may affect your visa application.

TopUp Learning London (Tti) reserves the right to change these terms and conditions, which were correct at the time of publication.

Company Registration No: 3666896
Registered Offices: as above
Director: Sam Malafeh
© TopUp Learning London (Tti) January 2025