Student Welfare

Learn English in London

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Safeguarding Statement

TopUp Learning London (Tti) is committed to safeguarding and promoting the welfare of everyone at Tti, in particular those aged Under 18 years old. We are fully committed to ensuring that consistent effective safeguarding procedures are in place both on and off-site to support everyone (including but not limited to staff, students, host families and group leaders)

Cick Here To Access The Safeguarding Policy

Students aged Under 18 years old

TopUp Learning London (Tti) is primarily a school for students aged 18 and older. Whilst we welcome students aged under 18, it should be noted that we cannot provide 24 hour supervision. If they are not staying with a relative or family friend, Under 18 year olds will be required to stay in half-board homestay accommodation.

We ask that parents or guardians of students aged Under 18 read our Notes for Parents and Guardian of students aged under 18 before booking their child to study here. This will help you understand what to expect when your child comes to study with us.

Advice for Under 18 years old

We have a Code of Conduct for all our students which gives advice and support about studying with us and staying in the UK. Students will be given this on their first day. Download the Code of Conduct here.

Travel for Under 18 years old studying in the UK

Students aged under 18 coming to the UK will need to have a completed a Letter of Consent to Travel. Please download it here or request via email from us.

Consent form for Under 18 years old

The parents/guardians of students aged under 18 studying at TopUp Learning London (Tti) are asked to complete a Parental Agreement Letter for their child. This includes curfew times and we ask you to keep within our guidelines when deciding these. This form must be sent at the time of booking, and a sample version is available to download here. Please note – we cannot issue enrolment documents until we have received this form.

Problems & Complaints Procedure

Worries and Problems…

Do:           tell someone about your problem

Don’t:       Keep quiet about it

Don’t:        Let it become a BIG problem

Serious Problems or Complaints…

Do:           act immediately

talk to the Students Support and Services Officer (Registrar) about accommodation problems

talk to the Director of Studies about problems with your classes and studies talk to the Principal in Reception about all other problems or complaints. They will make sure you talk to the right person to help you. Don’t: postpone talking about it be worried about talking to a member of staff – what you say is confidential

If you are not sure who to speak to, ask your teacher or any member of staff and they will help you find the correct person.

What will happen?

We will…

  • Listen to your complaint careful
  • Investigate your complaint if appropriate
  • Carry out agreed action as quickly as possible
  • Respect confidentiality unless we suspect UK law has been broken or if the matter concerns someone under 18 years of age
  • Act in accordance with our Child Protection Policy if the matter concerns someone under 18 years of age
  • Keep written records of all conversations and actions taken
  • Check you are happy with the result

Unresolved Complaints

If you are not happy with the result of your complaint or the way we have dealt with it:

  • Talk to the Academic Manager or talk to the Principal
  • If you are still not happy, you or your parents can write to our professional association, English UK:

English UK, 47 Brunswick Court, Tanner Street, London, SE1 3LH

Tel: +44 20 7608 7960

Email: complaints@englishuk.com

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